Refund/Returns Policy

Effective Date: May 5th, 2026

 

Overview
At IPROMOME Store, all sales are final. By placing an order on our website (https://ipromome.com), you agree to the terms outlined in this policy.

 

No Returns or Refunds
We do not accept returns, exchanges, or refunds on any products once an order has been placed. This includes both standard and custom items.

Please review your order carefully before completing your purchase, including size, color, and design details.

If you need to cancel or modify your pending order, please submit your request as soon as possible. While we cannot guarantee changes after an order is placed, we will do our best to accommodate your request.

 

Custom Orders
All custom-made products are final sale. Because custom items are created specifically for each customer, they cannot be returned, exchanged, or refunded under any circumstances.

 

Damaged or Incorrect Items
If you receive an item that is damaged or incorrect due to an error on our part, please contact us within 7 days of delivery at [email protected].

We will review the issue and may offer a replacement at our discretion.

 

Shipping Issues
We are not responsible for delays, lost packages, or delivery issues caused by shipping carriers once the order has been dispatched. Please contact the carrier directly for delivery concerns.

 

Order Confirmation
Once an order is placed and payment is confirmed, it cannot be modified or canceled.